Return and Refund Policy

Effective Date: 7/29/25

At Restore Housing, Inc. (e.g., Restore Housing), we are committed to transparency and donor satisfaction. Please read our Return and Refund Policy carefully to understand your rights and responsibilities when engaging with our services or contributing to our cause.

All donations made to Restore Housing, Inc. are final and non-refundable. As a nonprofit organization, we rely on these contributions to fulfill our mission of providing safe, supportive, and affordable housing. If you believe a donation was made in error or without authorization, please contact us within 7 days of the transaction so we can review and resolve the issue promptly.

If you’ve registered for an event or paid a fee for a service or program:

• Cancellations made at least 7 days before the event may be eligible for a full refund.
   
• Cancellations made within 7 days of the event may not be eligible for a refund, but may be credited toward a future event or program, at our discretion.
   

To request a cancellation or refund, please email us at [Your Email Address] with your name, event details, and reason for the request.

If you purchased any merchandise from us (e.g., t-shirts, books, or other branded items):

• Items may be returned within 14 days of delivery for a full refund or exchange.
   
• Items must be unused, in original packaging, and accompanied by proof of purchase.
   
• Shipping costs are non-refundable, and return shipping is the responsibility of the customer unless the item was damaged or incorrect.
   

To initiate a return, email us at [Your Email Address] with your order number and reason for return.

If you have any questions about this Return and Refund Policy or need help with a transaction, please contact us:

📧 info@restorehousing.org
📞 (504) 504-1900